Terms of Service

3.1 License Grant

3.2 Usage Restrictions

3.3 Competitor Restriction

The Service is not available to companies that offer products or services that compete with Relantic. This includes, but is not limited to, companies offering multimodal data orchestration, AI-powered visual inspection, automated claims processing, or similar reality data processing solutions. Relantic reserves the right to determine, in its sole discretion, whether a company qualifies as a competitor and to terminate or refuse service accordingly. If you are uncertain whether your organization qualifies as a competitor, contact us at legal@relantic.com before registering.

3.4 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify Relantic of any unauthorized use of your account or any other breach of security.

4.1 Customer Ownership

You retain all right, title, and interest in and to your Customer Data. Relantic does not claim any ownership rights in Customer Data. Subject to the limited licenses granted herein, Relantic acquires no rights in or to Customer Data.

4.2 License to Relantic

4.3 No Training on Customer Data

Relantic does not use Customer Data to train, fine-tune, or improve its machine learning models or algorithms. Customer Data is processed solely to deliver the Service functionality you have requested. We may use anonymized, aggregated usage metrics that cannot be linked to any individual customer for service evaluation and improvement purposes.

4.4 Customer Responsibilities

4.5 Data Retention and Deletion

Customer Data is retained only for as long as necessary to provide the Service. Upon termination of your account or upon your written request, Relantic will delete Customer Data within thirty (30) days, except as required by applicable law or as necessary to resolve disputes. You may export your Customer Data at any time through the Service's data export functionality.

5.1 Relantic Ownership

Relantic and its licensors retain all right, title, and interest in and to the Service, including all software, algorithms, models, interfaces, Documentation, and all intellectual property rights therein. These Terms do not grant you any rights to Relantic's trademarks, logos, or brand features.

5.2 Feedback

If you provide Relantic with any suggestions, ideas, enhancement requests, or other feedback regarding the Service ("Feedback"), you grant Relantic a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Service without restriction or obligation to you.

5.3 Aggregated Data

Relantic may collect and use aggregated, anonymized data derived from use of the Service ("Aggregated Data") for purposes of improving the Service, conducting research, generating benchmarks, and other lawful business purposes. Aggregated Data will not identify you or any individual and will not include Customer Data in identifiable form.

6.1 Output Ownership

Subject to Relantic's underlying intellectual property rights in the Service, you own all Outputs generated by the Service using your Customer Data and Rulesets.

6.2 AI Disclaimer

6.3 High-Risk Use Cases

The Service is not designed or intended for use in applications where failure could lead to death, personal injury, or severe property damage (e.g., autonomous vehicle operation, medical diagnosis, structural safety certification). You agree not to use the Service for such high-risk applications without Relantic's prior written approval and implementation of appropriate safeguards.

7.1 Definition

"Confidential Information" means any non-public information disclosed by either party to the other, whether orally, in writing, or by inspection, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure. Confidential Information includes, but is not limited to: (a) for Relantic, the Service, pricing, technical specifications, and roadmap; and (b) for Customer, Customer Data and business information.

7.2 Obligations

The receiving party agrees to: (a) hold Confidential Information in strict confidence; (b) not disclose Confidential Information to any third party except as expressly permitted herein; (c) use Confidential Information solely for purposes of exercising its rights and performing its obligations under this Agreement; and (d) protect Confidential Information using at least the same degree of care it uses to protect its own confidential information, but no less than reasonable care.

7.3 Exceptions

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully in the receiving party's possession prior to disclosure; (c) is rightfully obtained from a third party without restriction; or (d) is independently developed without use of Confidential Information.

7.4 Compelled Disclosure

The receiving party may disclose Confidential Information if required by law, regulation, or court order, provided that the receiving party gives the disclosing party prompt written notice (to the extent permitted by law) and reasonable assistance to contest or limit such disclosure.

8.1 Fees

You agree to pay all fees specified in the applicable Order Form or pricing plan. Unless otherwise stated, fees are quoted in U.S. dollars and are non-refundable.

8.2 Payment Terms

Fees are due within thirty (30) days of the invoice date unless otherwise specified. Relantic may charge interest on overdue amounts at the rate of 1.5% per month (or the maximum rate permitted by law, if lower).

8.3 Taxes

Fees do not include taxes. You are responsible for all applicable taxes, duties, and levies (excluding taxes based on Relantic's net income), and you agree to pay such amounts or provide Relantic with valid tax exemption documentation.

8.4 Suspension for Non-Payment

Relantic may suspend your access to the Service upon thirty (30) days' written notice if any fees remain unpaid past the due date.

9.1 Term

This Agreement commences on the date you first accept these Terms and continues until terminated in accordance with this Section ("Term").

9.2 Termination for Convenience

Either party may terminate this Agreement for any reason upon thirty (30) days' prior written notice to the other party.

9.3 Termination for Cause

Either party may terminate this Agreement immediately upon written notice if the other party: (a) materially breaches this Agreement and fails to cure such breach within thirty (30) days of receiving written notice; or (b) becomes the subject of a bankruptcy, insolvency, or similar proceeding.

9.4 Effect of Termination

10.1 Mutual Warranties

Each party represents and warrants that: (a) it has the legal power and authority to enter into this Agreement; and (b) it will comply with all applicable laws in its performance of this Agreement.

10.2 Relantic Warranties

Relantic warrants that during the Term: (a) the Service will perform materially in accordance with the Documentation; and (b) Relantic will provide the Service in a professional and workmanlike manner consistent with industry standards.

10.3 Disclaimer

11.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR USE, ARISING OUT OF OR RELATED TO THIS AGREEMENT, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RELANTIC'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS PAID BY CUSTOMER TO RELANTIC IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100).

11.3 Exceptions

The limitations in this Section 11 do not apply to: (a) a party's breach of Section 3.2 (Usage Restrictions) or Section 7 (Confidentiality); (b) a party's indemnification obligations under Section 12; (c) Customer's payment obligations; or (d) liability that cannot be limited by applicable law.

12.1 Indemnification by Relantic

Relantic will defend, indemnify, and hold harmless Customer from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from allegations that the Service infringes any third-party patent, copyright, or trademark. Relantic's obligations do not apply to claims arising from: (a) Customer Data; (b) modifications to the Service not made by Relantic; (c) combination of the Service with third-party products or services; or (d) Customer's breach of this Agreement.

12.2 Indemnification by Customer

Customer will defend, indemnify, and hold harmless Relantic from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) Customer Data, including claims that Customer Data infringes, misappropriates, or violates any third-party rights; (b) Customer's use of the Service in violation of this Agreement or applicable law; or (c) Customer's Rulesets or business processes implemented through the Service.

12.3 Indemnification Procedures

The indemnified party must: (a) provide prompt written notice of the claim; (b) grant the indemnifying party sole control of the defense and settlement; and (c) provide reasonable cooperation at the indemnifying party's expense. The indemnifying party may not settle any claim in a manner that imposes liability or obligations on the indemnified party without prior written consent.

13.1 Security Measures

Relantic implements and maintains commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Data against unauthorized access, disclosure, alteration, or destruction. These measures include encryption in transit and at rest, access controls, and regular security assessments.

13.2 Data Processing

To the extent Relantic processes personal data on behalf of Customer, the parties will enter into a Data Processing Agreement ("DPA") that governs such processing and complies with applicable data protection laws. The DPA is incorporated into and made part of this Agreement.

13.3 Compliance

Each party will comply with all applicable laws, regulations, and industry standards relevant to its performance under this Agreement. Customer is responsible for ensuring that its use of the Service complies with laws and regulations applicable to Customer's industry, including insurance regulations, data protection laws, and professional standards.

14.1 Governing Law and Jurisdiction

This Agreement is governed by the laws of the State of Delaware, without regard to its conflict of laws principles. Any disputes arising out of or related to this Agreement shall be resolved exclusively in the state or federal courts located in Wilmington, Delaware, and each party consents to the personal jurisdiction of such courts.

14.2 Dispute Resolution

Before initiating any legal action, the parties agree to attempt in good faith to resolve any dispute through informal negotiation. If the dispute is not resolved within thirty (30) days, either party may pursue formal legal remedies.

14.3 Assignment

You may not assign or transfer this Agreement or any rights hereunder without Relantic's prior written consent. Relantic may assign this Agreement to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of its assets. Any attempted assignment in violation of this Section is void.

14.4 Notices

All notices must be in writing and sent to the addresses specified in the applicable Order Form or, for Relantic, to legal@relantic.com. Notices are effective upon receipt.

14.5 Entire Agreement

This Agreement, together with any Order Forms, the Privacy Policy, and any DPA, constitutes the entire agreement between the parties regarding the subject matter hereof and supersedes all prior or contemporaneous agreements, representations, and understandings.

14.6 Amendments

Relantic may update these Terms from time to time. Material changes will be communicated via email or through the Service with at least thirty (30) days' notice. Continued use of the Service after the effective date of changes constitutes acceptance of the updated Terms.

14.7 Severability

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

14.8 Waiver

No failure or delay by either party in exercising any right under this Agreement shall constitute a waiver of that right. Any waiver must be in writing and signed by the waiving party.

14.9 Independent Contractors

The parties are independent contractors. Nothing in this Agreement creates a partnership, joint venture, agency, or employment relationship between the parties.

14.10 Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, government actions, or internet or telecommunications failures.

14.11 Export Compliance

You agree to comply with all applicable export control laws and regulations. You represent that you are not located in, under the control of, or a national or resident of any country subject to U.S. embargo or sanctions.