Privacy Policy

Effective Date: January 1, 2026 ยท Last Updated: January 19, 2026

1. Introduction

Welcome to Relantic ("we," "our," or "us"). We are committed to protecting your privacy and being transparent about how we collect, use, and share your information. This Privacy Policy explains our practices regarding the data we collect when you use our AI-powered software-as-a-service platform (the "Service").

By using Relantic, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password, and other registration details.
  • User Content: Text, files, prompts, queries, and any other content you submit to the Service.
  • Payment Information: Billing details processed through our third-party payment providers.
  • Communications: Messages you send to our support team or feedback you provide.

2.2 Information Collected Automatically

  • Usage Data: Interaction logs, feature usage, timestamps, and session duration.
  • Device Information: Browser type, operating system, IP address, and device identifiers.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and gather analytics.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Respond to your inquiries and provide customer support
  • Send administrative messages, updates, and security alerts
  • Monitor and analyze usage trends to enhance user experience
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations

3.1 AI Model Training

We do not use your User Content to train or fine-tune our AI models. Your prompts, inputs, and outputs remain yours and are not incorporated into our model training data.

We may collect and use anonymized, aggregated usage metrics (such as feature popularity, error rates, response quality, and performance statistics) for the purpose of evaluating and improving our Service. These metrics may also be shared with you to provide insights into your usage, system performance, and service quality.

3.2 Voluntary Data Contributions

If you wish to contribute your data to help improve our AI models, you may explicitly opt in to our Model Improvement Program through your account settings. Participation is entirely voluntary, and you may withdraw at any time. We will clearly disclose the terms of any such program before you enroll.

4. Data Sharing and Disclosure

4.1 We Do Not Sell Your Data

We will never sell your personal information to third parties. Your data is not a product we monetize through sales to advertisers, data brokers, or any other third parties.

4.2 Limited Sharing

We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating the Service (e.g., cloud hosting, payment processing, analytics), bound by confidentiality obligations.
  • Legal Requirements: When required by law, subpoena, or legal process, or to protect our rights, safety, or property.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, where your data may be transferred to the successor entity.
  • With Your Consent: When you have given explicit permission for a specific sharing purpose.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may also retain certain data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

6. Data Security

We implement industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal retention requirements.
  • Portability: Request a portable copy of your data in a structured format.
  • Objection: Object to certain processing activities.
  • Withdrawal of Consent: Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at the information provided below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable law.

9. Children's Privacy

The Service is not intended for users under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Relantic

Email: privacy@relantic.com

Address: 6545 Market Avenue N., Suite 100, North Canton, Ohio 44721